Now that I've got your attention, sorry, this week's blog is not about an erotic trilogy or a fantasy business mogul. Its about a real strategy that can make or break any customer experience and ultimately impact a brand. Six months or so ago, at a charity fundraiser, I purchased a weekend getaway. It was a silent-auction item touted on the promotional poster as a “This is paradise!” stay for the weekend at a five-bedroom house on the beach on beautiful Anna Maria Island. Sounded great to me. Waterfront property, relaxation, and all in a vacation area that I had been to before and loved. Soon after the function, I received a certificate in the mail with similar details about the house and their website.