I understand running a business is about managing productivity and being efficient, but there needs to be a balance somewhere so that in the process of being productive and profitable, you are not totally annoying the heck out of your callers.
Most phone trees should be burnt down. Having to listen to 40 department options that don’t even come close to solving your problem, or screaming your reply to a question four times and then some idiot computer says: “I’m sorry I did not understand your answer” and then you get discounted and get to start all over again, is really aggravating! This turns me and most others into a extremely emotionally disturbed consumers.
If I’m going to be subjected to this craziness, at least let me sound off to a real person. If you share this frustration, try these services.
Dialahuman.com or gethuman.com– they list companies and how to avoid the robot operators. Or another free service is Lucyphone.com, here you enter the company’s name or number, hit start. Lucyphone.com connects you to a company line where you pick an option to get a live rep. You then hang up and get a quick call back.
These services are not perfect, after all they are run by humans, but may be worth the call. Also, check your own phone system, is it easy and joyful or is it just as bad these I’ve described?
Don’t forget to check out: Have an AT&T iPhone? Don’t expect service in NYC. You’ll be disappointed.