I'm putting the finishing the finishing touches on a presentation I'm giving this week in Rancho Palos Verdes, CA at the Terranea Oceanfront Resort for a large trade association. My talk is on Brand Turnarounds about how companies prepare for potholes and recover after a brand hit. As I conducted my pre speech research for the engagement I discovered several of the large and respected companies scheduled to attend had some not so favorable search results when I Googled them. Claims of scams and questionable business practices populated the front page search results. Many of these negative results were old, but still they were prominent on the front page. It was not a good first impression for anyone checking out a brand.
4 01, 2013