Friday evening I went to the opera in St. Petersburg, Florida at The Palladium. The Palladium is a gem, full of charm and historic architecture. The theater was built in 1925 as a church and later transformed into a community performing arts venue now run by the St. Petersburg College.

The opera was Verdi Rigoletto, a story of love, passion, betrayal, revenge and tragedy.

I love opera. It’s so intense. The majestic voices, the opulent costumes, the suspenseful drama, the entire experience is artistic and emotional.

The Palladium, compared to other rooms I’ve been to, is very small for an opera. Yet the characters and the behind the scenes team delivered the same incredible rush of entertainment value as the big opera houses in New York, London and Houston.

The evening and performance exceeded my expectations by 10 fold.  The cast and orchestra had the talent which is certainly vital part of the experience, but supporting their theater and musical skills was a well executed package of equally as dramatic and very scaled-up visual components.

Scaled-up is important strategy beyond an operatic performance. It applies to brands, our stories and the experience we all deliver to our buyers.

Here’s how the production of Rigoletto did it, creating a moving, memorable experience that will be treasured for a long time with the audience.

  • They used the full space (left to right, top to bottom) to project massive black and white images behind the stage. They were big and bold and transformed the mood of the room instantly.
  • The costumes were also scaled-up, exaggerated and all toned in a consistent palate of black and white with a splash of subliminal blood red preceding the tragic ending.
  • The scenery was also scaled-up, over-sized and poignant. And of course, the volume and magnitude of their voices was thundering even in the most peaceful scenes.

Think about how you can scale-up some elements in your experience to make a grander impact and more lasting memories. These ideas can work in office lobbies, retail and hospitality businesses.

1) Enlarge your wall graphic communications.
Dinky art or framed publicity on big walls, often says small potato. Big impressions can imply confidence and that success lives here.

2) Add a high tech aspect to your messaging.
Projected images can be applied to entry ways, ceiling and floors. Incorporating technology can say innovation, creative thinkers, that’s us.

3) Introduce props to an environment and showcase them.
An over-sized product model, a character or even your logo – as a dimensional item can be a powerful aspect of the experience.

4) Garb your team with a strategic uniform or dress code.
Apple computer’s retail staffers all have a common look, that says: hip and creative, to a cosmetic company that sports hot pink lab coats to project a scientific/fashion image, to the Geek Squad’s special agent cool, nerd attire.

What’s your next act?

For more up-scale elements, view: The 5th element to a successful marketing mix.