By Karen Post, on March 22, 2011

Part 2 of a 3 part series on visiting Nigeria.
Andrew, part my bodyguard, part my cinematographer and part photographer and I flew Delta Airlines. Fortunately we got to fly business class and it was a great experience. In fact, the Delta service team was one of the best ever on the way to Nigeria. On the way back was another story, which I promise I will write about in the next few weeks.  The food was excellent too. It was just a little weird dining at midnight, right before you popped an Ambient sleeping pill.

Delta to Nigeria

Our plane arrived 11 hours later about 3 PM Nigerian time. We were greeted by our government assigned, armored, traveling security team with big AK47’s. From there we plowed through at least a million cars and saw miles of poverty en route to our hotel on the island of Victoria. This is a sad sight considering the amount of oil money that comes from this country. It does seem like there should be a better outcome.

City scape in Lagos

The ride was intense and not without fear. The driver had two speeds: super fast and stop. I honestly thought this was one of my last trips on earth.

Scary car ride on way to hotel

One hour later, we arrived at the Ecko Hotel. The hotel was comparable to a lower end 3-star US hotel. Contemporary, it had some cool African art in the lobby, and was gated with several towers. Andrew and I were split up. In hindsight, I should have demanded this be corrected. Fortunately, our four days were safe and without incident.

African art in Lagos

The service was very good. The wine was divine. The food OK and interesting. Lots of plantains, which I like. But everything had an odd fishy flavor to it that I’m still trying to identify. I believe it’s the cooking oil. I’ve noticed this in other countries I’ve visited too.

Our rooms were comfortable, once you got past the constant horn blowing outside, the fact the internet moved like a drunk snail and the power completely turned off about every couple hours without notice. Apparently, this has to do with a power supply issue. We did get used to that, but it totally sucked when Andrew’s only power cable blew up from a surge. $200 later, a scarier cab ride, a tire blow out and some serious sweat, he was back in business.

During our stay, as long as we remained inside our compound, we felt safe, just on alert, as there were always several armed guards outside our windows at all times.  There was also a high degree of missing trust and crime related issues that were apparent. Below is the sign that greeted us upon check in? This is a shame because the country is filled with many more honest and trusting people, than the minority of bad folks who have tarnished the country’s image.

The first day there was a press conference at 10AM promoting the event. We were driven over and greeted by a roomful of 25 plus curious journalist, Internet, print and broadcast. Everyone was unbelievably friendly and warm. This calm tone changed dramatically at the event. The media at the event was like no paparazzi I’ve ever imagined, swarming like bees, hungry for up close photos of the Governor and the branding speaker, “moi” from the US. There were a couple times that I had big fears, not for my life or safety, but that my hair piece (curls) were definitely going to fly off.

Both days, everyone wanted to know how branding could help their country, leadership and ultimately the people the government served. I covered the highlights at the press conference and encouraged everyone to attend the event later that night.

I will cover this topic of government branding and post my presentation in my next blog post.

Until then, here are a few more lessons from African trip. Missed my first one?
1) Always pack two power cables for your computer if your work depends on power.
1.5) Pack legal pads, so when you don’t have Internet service, you can still write.
2) Save your earplugs from the flight, so the cab horns don’t keep you up all night.
3) When visiting another country and doing an event with 500 people, pack a box of business cards 500+.
4) Pack at least a dozen energy bars, in case you are not loving the food.
5) Pack super light, international airport travel will not be so stressful.
6) Don’t wear anything scented – hair product, lotion, nothing. Mosquitoes love the stuff. You don’t want them sucking your blood and giving you a serious disease.

By Karen Post, on March 7, 2011

Amazing. It’s 2011 and I can’t get my phone system to work in NYC. I have an iphone through AT&T.  Not a signal anywhere – in my hotel (Battery Park), the streets, the cab, anywhere! Calls drop, no signal, SO FRUSTRATING!!!!

I’m finishing up my journey in the big apple, after Saudi.

It’s been great. Got here Tuesday. Had hope to do a lot of book writing, did not really happen. Been a bit distracted with meetings and things. But have been thinking a lot and connecting some important dots.

I stayed at the Ritz battery park because I was attending a party here for one of my mentors Alan Weiss. It was his 65th birthday. I attended his 6oth and it was great fun. Since I had to fly through NY for my Saudi trip, I thought why go back to Tampa? Why not hang in NYC? So I did.

Booked everything via American Express travel. Which was a good experience. They did all the work and got me a room upgrade, two nights free, a $100 food certificate and breakfast everyday.  This is the 2nd time I’ve used them, it was definitely helpful and a value add.

I travel to NYC a few times a year and try to stay in a new part of the city to make it an adventure. Battery Park was nice for the party and maybe a day, but that’s it. Nice service, good view, large space for NYC, then it stops.

The cell communication and even my Verizon broadband card was useless. Plus, with all the long cab rides, I could have bought a nice piece of jewelry. I won’t ride the subway, after seeing the rat movie about the rat. I’m a warrior, but can’t get past that image.

Since I’ve been here, I’ve done some fun stuff.
I would recommend the following:

Jubilee, good neighborhood french bistro. Met some pals from Houston who live in NYC now.

Tried to write at The Ritz Carlton by Central park. A spectacular, classic, elegant spot. And Johnny in the bar is the man. Makes you feel like the queen of the city and helped me brain storm on my book cover art. Handsome, eye candy and a great new friend.

Met with the McGraw-Hill folks, my new publisher. They are awesome and I can’t wait to work with them.

Borders bookstore at Columbus circle. Good coffee and fabulous green tea cookies. Very slow internet connection, bet it was AT&T.

Then went off to Land, an amazing hip, great food and way cheap restaurant. Entrees under 12 bucks, cool decor, killer service and perfect Thai food. They have several locations in NY city.

Next, the Comicstrip comedy club on 82 and 81st at 2nd avenue. Watching comedy performers can teach you a lot about content delivery, timing and body theater. I went with a pal I had not seen in 20 years, who lives in NYC and works for NYPD. Great fun, rocking experience. All the comedians were really good, but the MC Ray Ellin was my favorite. Check him out for sure. He’s coming to Florida soon, can’t wait.

Went to CNN, way cool! Met with a producer who has called me on several stories. Saw Anderson Cooper’s desk. I have a big crush on him, I know I’m not his type, still really admire his work.

Best cupcakes, Magnolia Bakery and Baked by Melissa for baby bite-sized ones.

Got interviewed by NYTimes. Joe Sharkey, a travel writer. The interview should be in Monday or Tuesday’s edition. He was a very cool guy. Survived the big plane crash in Brazil, 151 perished, he lived and has written a bunch of amazing works.

Saturday, went to big party at Ritz. Met a bunch of interesting people. Eat and drank too much, oh well. Had fun, all is good. Parties like this are always intriguing, you show up, don’t know a soul and connect with some remarkable minds.

Today, working in my room. Cranking on my book. It’s hard. Made some progress, not a ton, but I know it’s around the corner. I am Pondering and thinking and I know I will be connecting the dots soon.

Around 6PM, needed to get out of my room, craving Indian food. Read a story in WSJ about Junoon. The most amazing super hip, fab food, fun place I’ve been too. Met the chef, bought his cookbook, loved the experience. Bar staff Daniel and Jane, the best. The food is beyond brilliant! Must check it out if you like Indian food and are in NYC. Ranks in my top five of all restaurant experiences, loved it!!!

Headed back to Tampa on Monday. Really love New York. Really hate my phone and AT&T.

Looking forward to my wonderful car service in NYC, Felix who has been my airport service and hauling me around for over 14 years. If you need a trusted, reliable company in NYC, Felix is the man. And then back in Tampa, Lino is the man. I’m just one of his celeb customers. He provides service to Jeter, ARod and many more. An excellent resource, who’ve I had a relationship with for over 10 years.

More soon!

For more on bad service experiences, view:
Can a strong brand make a visit to the dentist less painful?
Global phone mess – a lesson in assumption.

By Karen Post, on February 10, 2011

I’ve been doing TV interviews for many years, Bloomberg, CBS’s The early Show and lots of FOX TV, just to name a few.

They can be a frightening experiences (live, no editing, no script) or they can be powerful opportunities (SEO, website content, exposure) to add credibility to your brand.

Last week I did a 30-minute, live segment on the upcoming Super Bowl commercials. So how did I pull this off – answer questions on the spot, with poise, and share a good amount of branding insight?

Check out the 2-part interview here:  Part 1 |  Part 2

Remember this interview was a soft news angle with no controversy, I was not on the hot seat. If I was, I would have a different set of steps for that type of situation.

9 steps to smooth live, 30-minute TV interview.
1.) After the interview is booked, start doing your homework on the topic and think about the audience. I’m fortunate to have an awesome assistant, Lauren, who sourced three pages of stats, trends and history on the Super Bowl subject.

2.) Then send the producer, or your contact, a list of suggested questions with some key points from your research.

3.) The day before, review your key messages – out load.

4.) Before you go to the station, mentally get in the zone, run through your questions again.

5.) Always wear solid colors, not prints or tweedy fabrics.

6.) Women, where three times as much make-up as normal. Guys, wear powder, shiny face is not a good look.

7.) Arrive early, review your notes again. Breathe full breaths from your stomach.

8.) Write out your notes on index cards. Bring them with you.

9.) During the interview, pretend you are talking to your best friend, look at them. Relax.

10.) After the interview, get a copy. Watch it and learn from the experience. What can you do better next time?

For more Fox news interviews, view:
Can a Victoria’s Secret bag make you feel sexier?
Are you ready if your brand explodes? 4 important brand saving action items.

By Karen Post, on January 30, 2011

This week, Taco Bell experienced a greasy brand bump by some hungry law firm.

A lawsuit was filed claiming that Taco Bell was falsely advertising its beef tacos, and allegedly the 99 cents delicacies only had 30% or so beef in them, which is not enough to be defined as beef by the USDA.

The late night comedians, social media channels and journalists have been having a meaty joke and news fest. Taco Bell fired back on Friday with a news statement and full page ads claiming they are grateful in a “Thank you for suing us” campaign and welcomed the opportunity to talk taco with all of their loyal customers and anyone else who is starving for the truth. Additionally since the lawsuit broke, Taco Bell has furthered it’s position by posting ‘The Real Beef Facts’ and a quirky video touting the Super Delicious Ingredients Force, a Saturday Night Live parody that’s worth checking out.

Taco Bell says its beef is 100 percent USDA inspected, and that its recipe is 88 percent beef, 12 percent “secret recipe.”

So did Taco Bell do the right thing, by playing a bold brand defense card after a very public attack?

I’d bet my next tacos on it. When a company is a well known brand like Taco Bell with lots of good, beefy brand equity, sitting back and not saying any thing is not an option. I like that they responded quickly and took a very confident stance on the issue with provable facts. As for the law firm, maybe they need to think outside the goofy, greed gene.

Also, check out: Miracle Whip and Cate Blancett. What do these two have in common?

By Karen Post, on November 30, 2010

Being seen, talked about and featured in the media can certainly add to your brand buzz and success. This visibility can attract customers, superstar employees and even catch the eye of a choice joint venture partner. I’m a news and magazine junkie. I clip stuff daily that I find interesting, throw it in my cool ideas pile and then, over the thanksgiving, thought it was time to share with my fellow Oddpodz. So here are some of my favorite finds to help you increase your venture’s visibility.

1) Four wheels & style to burn.
How you can hit the road with a branded vehicle score publicity, create a tweet trail and always be on the move finding new customers.

2) Logos and license plates.
Many states are now offering custom branded auto plates to further brand your biz.

3) How to break a record and get in Guinness World Record Book.
Every week we see some company or person all over the news because they break a world record. The biggest something, the longest this, the first that, here’s how they do it.

4) Can guilt get you more customers and attention?
Think you need to shell out more product info or some financial reward to lure the non-believers? Think again. Get into their heads with a little old fashion guilt and they will follow.

5) Time sensitive, limited supply or an exclusive offer can be the ticket to a whole lot of buzz. Just ask any McRib junkie.
Every year it returns. That weird culinary pork and sauce thing called a McRib and then before you know it, it’s gone. This catch me while you can strategy has proven to be a big hit for the global burger joint. What can you offer your loyal customers with the same sense of urgency and maybe even a product tracker website for the truly addicted?

By Karen Post, on September 21, 2010

Things looked pretty bleak for Buddy the white German Shepherd of Claxton, GA. He had a hairless, raw, infected front leg and a bullet with his name on it. His owners were going to put him down Old Yeller style until a neighbor, Dennis Purcell, came to his rescue and brought him to a veterinarian in Savannah, Ga.  He was half the weight that he should have been and very weak, but he had a wonderful disposition and was very easy to work around (sidebar: I met him, I can verify that he is a sweet dog). For his first few weeks at Eastside Veterinary Hospital, the doctors and staff and his rescuer cared for him. After some diagnostic work, it was estimated that the cost to treat his injury would be $3,000.

Buddy’s new guardian had created a flier to raise awareness about and funds for Buddy. Kelley Gargiulo, a Savannah resident who has worked extensively with animal rescue groups, received one of the fliers by chance.  Gargiulo made a better flier, and created a Facebook page called “Hope for Buddy .” She had experience with various rescue organizations and applied for a LifeLine Rescue Grant from the United Animal Nations that resulted in $300.

The facebook page was taken over and is administered by Dennis’ sister. She began posting pictures, videos and updates about Buddy. Very quickly, donations started arriving by snail mail to the veterinary hospital.  There is a wall filled with cards that accompanied donations from well-wishers from all over the country at the office. Eventually, the set up a PayPal account and were able to accept donations electronically.

Buddy’s infection was later diagnosed as Pythiosis and he was also found to have Addison’s disease.  The estimate for the cost of his treatment was increased to $4,500.

In three months, over 1,000 people rallied around Buddy’s cause and donated the funds needed for his care. It seemed to take no time at all and was accomplished with no marketing budget. Why? Because his cause was tied to a heartwarming story that involved a lovely animal, compassionate people and a cause that animal lovers felt strongly about.

Here are some highlights (and lessons to be learned) from the success of Hope for Buddy.

Results

• The Hope for Buddy Facebook page was started on June 1, 2010
• Two weeks later, June 14th, the page had 424 friends and over $1,000 had been raised
• Buddy was awarded a grant for $300 from the United Animal Nations (uan.org) on June 15th thanks to the effort of a ‘fan.’
• PR impressions. The story was picked up by local media outlets – three newspapers and one local news station in July and August
• The last publicized amount raised was $4,360 on July 13th, nearly all of the $4,500 set as a goal
• By September 20, “Hope for Buddy” had 1,206 fans and counting and numerous requests to adopt him
• Buddy had some setbacks in his recovery, but his fans are still pulling for him; no one has given up

Why it worked and how you can utilize some of these principles in your marketing program

• Genuine care and compassion. When people are truly passionate about their cause or mission, they are usually the most successful at generating their intended results and achieving their goals. The people who rescued Buddy and the doctors and staff who care for Buddy are extremely dedicated and compassionate professionals and are working tirelessly to save this dog. The people who have donated funds to pay for his care are passionate about animals and were moved by his story. You can’t fake that. Find something that you are genuinely passionate about in the product or service that you are marketin and that will resonate with your customers (for-profit) or supporters (non-profit).
• Prompt and honest communication. Whenever anyone had a question about Buddy regarding his history, his condition, how the funds were being used, what his personality was like, or whether or not he was making progress, the question was answered immediately.
• Face to dogface meetings and gratitude. The internet is great, but there’s nothing like meeting in person. They got off the internet and hit the road to meet and say thank you to some of their biggest supporters. When Buddy was given the OK to travel from the vets, he and his caretaker headed to Forsyth Park in Savannah, GA, Henderson, NC and Atlanta, GA.

Once you have found something you are truly passionate about that you will be marketing to others, make that the center of your communications; it will come through. When you are ready to start garnering PR, check out our PR Ta-Do List to help spread the word.

Also, check out our social media Ta-Do list to harness the power of those tools.

By Karen Post, on July 31, 2010

And 3 myths about the practice I’m going bust.
I believe publicity is worth the investment, if the coverage is relevant to your brand, if it appears in the right media outlets and you earn enough frequency.

As a small business owner and entrepreneur for nearly 28 years, I’ve been very fortunate to have earned a lot of media exposure in my career. I’ve been on Bloomberg radio and TV, CBS’s The Early Show. I’m a regular guest on FOX TV, I’ve been featured in Fast Company, The New York Times, The New York Post, The Miami Herald and Entrepreneurial Magazine just to name a few. This media coverage or publicity has directly made deposits in my bank account. I’ve gotten speaking gigs, consulting assignments and sold books. But let me bust a few myths about this powerful practice, too.

1) Publicity is free.
Not true. Sure every now and then a company gets a call from a media source and it didn’t cost much, but some good luck and timing, and a nice feature story appeared. However in most cases, earning publicity takes time and money. Whether it’s hiring a professional PR firm, a writer or communication planner to craft to your message and or PR materials, or just the expense of getting your news out through buying lists or postage. It’s not free.

2) All publicity is good publicity.
Not true. In the mid 90’s one of my clients was involved in an FBI investigation. As a vendor, my company was dragged through this mud even through we had nothing to do with the crimes in question. This was very unfortunate and did not help my business. If fact, the negative publicity through pure association with the company hurt my business.

Additionally, when an executive or employee stays something off message or stupid, this can dramatically impact the image of the brand.

3) Hiring a big name, expensive PR firm will guarantee you publicity.
Not true. In addition to working the media myself, I’ve engaged PR firms for fees of $500.00 to $15,000 a month. There is no correlation between fees and success. The magic sauce is the degree of contact with media that means something to your business, the real news you have to share and timing. If you are a small company there are many things you can do to get publicity all by yourself. I created a TA-DO list of getting publicity. These tasks and methods have worked for me and can work for you, without investing a boatload of cash. It’s not free it will take some time and strategic actions.

In the Publicity TA-DO list you’ll learn about

• A free daily service that features what reporters are looking for and how to connect with them
• What’s needed in your press kit
• And the BIG “never-dos” when you are building a relationship with a reporter

Beyond, my tips in the Publicity TA-DO list, PR Newswire, one of our partners has some great publicity insight on messaging, release distribution and campaign analytics. They’ve put together a special PR toolkit of discounts and resources for the Oddpodz community. I’ve been a customer of PR Newswire for my companies and my clients. They have been a valuable resource for media lists, distribution and competitive monitoring issues. This is worth checking out.

In closing, publicity should be part of every company’s marketing mix. It is a great way to further position a brand as an authority in their industry, leverage third-party opinions and provide repurposeable content for search engine optimization.