By Karen Post, on May 15, 2012

Recently I’ve been forgetting things. Last Friday I headed to Chicago. When I got to the ticket counter at the airport I had a flash, did I remember to pack my Apple power cord for my laptop?

No, I didn’t. And because I’ve bought so many of those silly $100 replacement cables and lost them too, I was not about to hit the road without it. So I quickly phoned up my driver to see if he could run back to my place, get it and bring it to me before my flight left. Like a champ, he said no problem.

So how does a list-obsessed traveler like me forget stuff like this? By moving too fast.

My trip to Chicago was fabulous. I spent three days at the restaurant show, did a lot of marketing for my new restaurant product, filmed a 6-minute live segment for FOX News that aired nationally, attended a series of excellent focus studies for one of my Chicago clients, met a bunch of great new business contacts and experienced a city that I adore.

Wednesday morning I’m up early to catch a flight back to Tampa. I’m showered and dressed and looking for my make-up and hair care stuff. It is nowhere in the room. I call the desk and ask if they have a gift shop where I can buy the basics, the store does not open until 8AM, my driver is picking me up at 7AM.

(To my guy readers, not having make-up is equivalent to not having pants on and going to a meeting.)

I have no make-up, no hair brush and no patience. I also have a business meeting as soon as I get off the plane in Tampa. I’m starting to stress.

I improvise. I find a fork in the kitchenette and do the best I can with my hair, thinking I’ll get to the airport and they will have a store to buy a brush and make-up.

With my sunglasses on, I race to O’Hare, get to my gate and look for a store. There are none other than food and magazine shops. I calmly walk to the plane quietly thinking I need to be rich enough to afford a make-up artist to travel with me, then this would never be a problem. I also thought having my own jet would be a lot better than standing in line with a bunch of screaming kids. I definitely need to work smarter or start buying more lottery tickets.

I find my seat and I’m now really concerned that if I show up to my 2:30 meeting looking like this, (no make-up on) my client will not only not recognize me, but they will be frightened.

My seatmate looks like a million bucks. She’s well dressed, her make-up is perfect and she’s relaxed. I compliment her and tell her my story of the missing make-up bag.

Then like an angel from the sky, my new friend Denise Sowder tells me she’s a beauty consultant and works for Mary Kay. She also said she had a suit case full of make-up products and samples. OMG. As soon as we landed, she saved the day. We found the nearest ladies room, I got a make-up lesson and all the products I needed.

What are the odds of that happening? A million to one.

 Lessons here.

• Slow down. Speed will not necessarily get you to the goal faster.
• Always carry toiletries in your carry-on bags. Not in a separate bag that you can leave somewhere. Turns out I left it at a research facility.
• Keep an extra set of power cords in your suitcase.
• Pay it forward. Keep your Karma bank account full. I’m placing a Mary Kay order with my new friend Denise. That plane trip and her kindness will not soon be forgotten.

For more on trips to Chicago, view:
5 inspirational ideas and 2 revelations from an adventure to Chicago

By Karen Post, on May 6, 2012

This past weekend I attended the National Restaurant Association Show in Chicago. This show hosts over 100,000 attendees from over 100 countries.
The mix included suppliers, restaurateurs, the media and entrepreneurs, like myself, hoping to tap into this lucrative 600 billion market. For the past year I’ve been building restaurantbrandingroadmap, an e-learning product, a web site and business that serves up marketing and branding help to this niche market of independent restaurateurs. I hope to launch the first product within the next 60 days. To date I have built a membership model website and a robust blog.  At the same time I’ve been aggressively building a base of future buyers and fans via twitter, Facebook and my opt-in community. Part of my growth strategy is to get into the minds of my market, so I can better deliver on their unmet needs and to build a network of restaurant product and service providers that I can partner with to accelerate the project and monetize my efforts.

Attending any large tradeshow is a significant investment for a small company. To attend this show, I will spend about $3,000. before time costs. This covers travel expenses for two, show attendance fees, special business cards I printed that promote the restaurant product and an online subscription to watch the Tampa Bay Rays TV on my laptop so I don’t miss a game

A show this size can be overwhelming without a good game plan. So Lauren (My Chief Problem Solver) and I came up with ours to ensure a healthy ROI at the show.

1.) Before you go, set your accountable goals and your action plan to achieve them.

• For us it meant taking home 500 new contacts.
• Discover at least 10 promo partners.
• Make 5 media contacts.
• Identify at least 50 resources for content.
• Learn at least 20 new marketing ideas.

2.) Print something that you can hand out that speaks to why you are at the show.
For us, in addition to our Brain Tattoo Branding Business cards, we printed special cards that included our restaurant product, site and social media addresses.

3.) Identify targeted companies you want to meet and schedule your day.

4.) If you go with a colleague like I did, don’t hang out together all the time. Don’t sit next to each other at a session or on the shuttle. You can cover twice as much ground if you both go different ways.

5.) Don’t wait to get home to sort out your hot new contacts and ideas. Take action while stuff is fresh on your mind. Organize your thoughts and leads, contact your new friends in social media right away. The next morning we already had traction from our new contacts on our site and social media accounts.

6.) Take pictures and keep good notes of your journey, the people you meet and new resources. These pics will not only give you follow up material for your new contacts, they can be seeded in social media and in your blog.

7.) Stay focused on who you want to meet. This show had over 1800 exhibits, only about 20% mattered to me concerning business goals. Don’t forget your mission.

8.) Look professional, but dress comfortably. I usually wear my red glasses and some creative jacket or outfit. This seems to be a magnet for conversation and strangers get the vibe I’m a creative thinker.

9.) If you say you are going to follow up with someone after the show, do it! This is part of your brand. Keeping your promises.

10.) Stay at a cool hotel. The likelihood of meeting cool people will increase. We stayed at the Sax. I love this place, it’s hip, has good energy and is in the heart of lots of interesting and fun places. The House of Blues is next door.

11) Bring a ton of business cards, if there are 100,000 people at the show you you can easily burn through 1,000 cards.

12) Make sure you have downloaded all the apps to help you be productive.
-For us this was a QR scanner on your smart phone., so you can bookmark cool things. Many booths used this digital tool.
-Instagram to take and share photos.
-The NRAshow app to view the schedule and map layout quickly.

If you are interested in restaurant or hospitality branding, do check out my other blog. There will lots of great new posts concerning this exciting industry.

Brand on!

By Karen Post, on April 16, 2012

This weekend a friend of mine shared an article about how Tampa Bay is trying to figure out their brand message as they near the city’s hosting of the Republican National Convention in August. The event will attract millions of eye balls, thousands of delegates and at least 15,000 members of the media.

Reading the article not only wore me out, but it brought back memories of projects I’ve worked on that had the same odor—branding by committee.

Sure consensus is important, doing collaborative research is key and hearing out many perspectives, that’s part of the process, but winning brands are created when one leader steps up, makes hard decisions and champions the movement. This is why we never see statues of committees in our parks or public spaces.

The problems with branding by committee are rampant. There are usually tons of the non productive meetings that suck days out of the resources that could be used for actually building the brand. It’s inevitable that the committee will include people adverse to risk. Great branding is risky. To stand out, bold thinking is required. Committees are notorious for watering down breakthrough ideas. And there are so many diverse agendas, brands by committee become a hair splitting activity, instead of picking a lane and charging forward.

3 tips for brand building.
1) Trust one leader and give them the power to make decisions.
2) Pick the single most important message/promise. Deliver these with extreme intensity, frequency and consistent execution.
3) Accept and embrace that bold, breakthrough and brilliant brands will include a degree of risk.

I wish Tampa the best in finding their brand to take to the world. Whatever they decide on, which I hope is pretty fast, since August is right around the corner- they need to know, it won’t be perfect and it won’t be loved by everyone and that’s OK.

As Nike said so well— Just do it!

For more branding tips, check out:
5 personal branding tips that have instant impact

By Karen Post, on April 12, 2012

So many books, so little time to read. The next 4 titles I’ve read, I loved, I recommend. They cover marketing, branding, the human condition and how to stay competitive.

Confessions of a Public Speaker by Scott Berkun
Loaned to me by another speaker, I laughed out loud for several nights while reading this book. It’s a gem. Whether you do presentations as part of your job or you are a paid professional speaker, this book is raw, funny and a valuable resource.

Why it’s worth the read

• It’s a fast fuel to improve your speaking, around 200 pages.
• I love snarky humor, its got lots of it.
• It provides simple, actionable how to’s.
• It’s real. Scott has been around.

Covers:
Provides applicable checklists.
Interesting science about attention, human fear and communication.

Biggest take away for me
Preparation and practice are the magic moves to home run speeches. Period.

Steve Jobs by Walter Isaacson
I’m an Apple addict. I’ve been one since my first computer in 1983. So I really connected with this book, feeling like it was part of my personal and business growth. It’s a big book, almost 600 pages.  Most importantly I related to how a college dropout, who lives a Zen life and had a very quirky, intense, odd personality with bouts of distorted reality could end up being a such legend and leader in global business and life changing technologies.

Why I’ve given it a glowing report

• It’s inspiration on steroids.
• It proves you can be a little weird and succeed.
• It’s well written.
• It proves sticking to your standards. With Steve, extreme attention and dedication to design and doing things differently, can pay off.

Biggest take away for me
Dreams can come true and turnaround even while operating a company on death row (almost out of cash and losing millions) is possible.

The Complete Idiot’s Guide to Conquering Fear and Anxiety by Sharon Heller, PhD.
Everyone feels fear and anxiety, including me, the brave soul who has walked on fire, driven a Porsche around a race track at 120 miles per hour and addressed thousands of strangers on a huge stages. If you don’t battle with moments of mental craziness every blue moon, I suspect you are an alien who flew in from a planet for the day. Even history’s great leaders faced fear and anxiety. I love this quote by Winston Churchill.

“You may take the most gallant sailor, the most intrepid airman, or the most audacious soldier, put them at a table—what do you get? The sum of their fears.”

As a student of better and happy living, I’ve also been curious about stress, phobias, fear and anxiety as I have my daily share of all of them. This book has been a useful tool for me. I really like it because the format is organized in a way that after you finish the book, you can refer back to a specific section for a quick fix.

If you battle with high anxiety, this book is a must have survival resource

• Beyond ways to manage stress and mental demons, it exposes the root causes.
• Provides simple rituals that can greatly reduce nervous bouts, panic attacks and sleep disorders.
• Shares real professional people situations that I related to.

Biggest take away for me
Peak mental health, just like physical health, is a work in progress. A better understanding of human psychology, triggers and controllable external factors can accelerate one’s journey to personal and professional bliss.

Sharkonomics, How to Attack Market Leaders by Stepfan Engeseth
I recently met a new friend and marketing expert from Sweden. The new business relationship was the result of meeting and counseling a student from the University of Tampa who is also from there. I love how the planet is so small and one local connection opens up a world of new resources. After a few online chats, Stepfan sent me his latest book, which was an exhilarating read to say the least.

A contrast from the book review above on managing fear, Sharkonomics will likely spread fear in some boardrooms with just cause.  Not only is the shark metaphor a very cool marketing idea, the author actually spent time in the water with these very strategic predators (sharks) and parlays this insight into meaningful business lessons and useable management methods. His premise is that nature can be smarter than business as usual. Instead of endless PowerPoints and studies, companies need to embrace a hard survival psyche.

Business can be a dangerous adventure, here’s just a few ways to make sure you are not someone’s lunch

• Strike unexpectedly.
• Hunt in packs.
• Leverage blind spots.

Biggest take away for me
Don’t get stuck in history. Keep moving. Kill with style.

Till next time, read on!

For more books reviews, click here.

By Karen Post, on March 18, 2012

Have you called yourself recently? On all of your phones? If not, it’s a fast find and fix to improving your brand impression.

How do I know this? Because I was grossly guilty of phone message neglect.

Fortunately, I have good friends who tell me the truth.  Here’s a recent call I received.

“Hey Karen, Ms. Branding Diva your phone message stinks. It’s too long, you sound like you are in a tunnel under ground and teetering on having a bad day.”

She was right. This was a big disconnect from who I am and what my brand stands for. Here’s the really sad part, it’s been like that for a year, YIKES!

Five simple tips to a better telephone branded signal.
1) Be clear – Always state your full name.
2) Be brief – In our fast paced and busy world, short and to the point are best.
2) Have tone – Include some branded attitude, for me it’s energy and confidence.
3) Be current and relevant – Keep things fresh, consider changing your message with the seasons, the months or for no reason at all.
4) Provide a clear call to action – What do you want the caller to do? Leave their name and what they need? Or even better their American Express number?
5) Manage expectations – If you can’t check messages for along period of time, provide a timely route to you, request a text message or email from the caller.

Don’t ever, ever use the default, computer message. That clearly communicates nothing except you are unprofessional or so unorganized you can’t find the time to set up.

Bottom line, your phone message is often the first impression a new contact has with you. Make it a great one. And it does not hurt to make sure your visible phone and accessories are on board with your brand too. It’s all part of the personal branding package.

Still don’t have a smart phone? It’s 2012. Plus, being a tech dinosaur is no marketing edge.

And if bold styling is part of your image, consider a retro hand set (like pictured above) to plug into your iPad, iPhone or other smart phones and a cool, matching phone protector. I’ve usually sport the Branding Diva® red set —phone case, handset and fire engine hot lipstick.  It’s an excellent conversation starter at coffee shops and airport lounges, after all that’s where new business often starts.

Got to go catch a call! Talk soon! Brand on!

By Karen Post, on March 17, 2012

Last week I had drinks with a retired colonel from MacDill Air Force Base. This guy had been to 2 wars zones, Iraq and Afghanistan, three times. He had been inches away from grenades exploding and been literally shot at from 10 feet away. Fortunately, the bullets missed him. Many in his platoon were not that lucky.

He knew I was an entrepreneur. He’d been to my websites. This is what he said to me.

“Karen, you are so brave and courageous. I admire that so much. I don’t know that I could do that, be a front line entrepreneur like you. You’ve got to hustle business every day, be such a self-starter and operate with so much uncertainty”.

WOW, here’s a soldier who risked his life for our country, thinking I’m the tough one. At first I thought he was just flirting, but then I thought about it, and I suppose to many being an entrepreneur is pretty darn scary.

I’ve never seen it that way. Because of the way I’m wired and because of the values I formed from my life experiences.

The fact is we are both warriors, the military and the troops of entrepreneurs all across the world.

This was the theme of my program I presented today to Southeastern Entrepreneurship Conference. It was my second year to participate and like last year the energy I got from the young entrepreneurs was amazing and inspirational.

My message to the audience was direct. There is no place like entrepreneur land. Owning your own business and being your own boss. Sure it’s tough, risky and uncertain, but then again so is walking down the street.

My bigger point to the group was, it’s not what hits you, but what you do next that counts.

My life as an entrepreneur has been an exciting and scary as hell roller coaster ride for nearly 30 years. Would I trade those experiences in for a 9-5 gig? No way. Cause at the end of the day, I’m driving the car. To me that’s the best way to go through life.

Bad and challenging stuff happens to the best of us. And if you’ve got your eye on a big prize, I guarantee you, your share will not be small. Most highly successful people actually encounter more bumps than those who achieve average results. There is a correlation between the volume of failure and magnitude of success.

And then comes my favorite saying: “What does not kill you, makes you stronger”.

Now for any of you who think I just write about this stuff and maybe have not had actual bouts with big boy challenges, here are just a few of my most memorable high stress, danger zones I’ve experienced first hand.

A 4 month tax audit, an investment in a venture that crashed and burned, an employee with a drinking problem, loss of a big client, three key employees quitting at once, a big company filed a trademark infringement that cost over $50,000 and me filing a time and money sucking law suit against an international celebrity to collect owed money. This is the short list. My point is any of these situations could have sent me to the 9-5 world, but they did not and I won the battle.

Here are 5 moves that keep me and my entrepreneurial dream alive.

1) Work from a plan. Even if it’s one page long.
I support this move by writing daily goals before I go to sleep at night for the next day.
I also track my time. This puts light on my waste so I can focus on result producing tasks..
I do daily rituals, every single day.

2) Master mental resiliency.
This is a work in progress, but I have gotten thicker skin through all of my life experiences.
Don’t hang on to screw ups, disappointments and failures. I shake things off like my black lab used to do when she got wet.
Learn the art of re-framing yucky situations into the good stepping stones that get you closer to what you want.
Know how to reboot and create your own momentum.
Be fit, mentally and physically.

3) Network up.
Hang out with people that are challenging you, not saying what you want to hear and sucking up to your mediocre bar.
Be a lifetime learner with folks that are smarter-than you.
Cut the dead wood off your growing dream. This means sometimes you’ll grow out of relationships.

5) Brand you and your business
They are both important and can contribute to your success.
Pick a lane. Decide what you are, do it well and in a unique fashion.
Resonate your identity on all of your touch points to your market (how you dress, act and communicate).

And in closing, I reminded the audience of the number one, most important thing an entrepreneur needs to succeed.

Full body confidence.
Stand tall, shoulders back and believe in yourself. You are your number one and most important fan! Breakthrough business stories have leveraged this powerful weapon for centuries. It is such a game changer.

Without a positive self image you may as well be burnt toast. So work on this daily. For me, I go for stuff that seems impossible. Walking on fire was a real booster for me. I also read my affirmations daily (you must write these before you can read them). I keep a victory folder (containing things that make me feel good, from notes, to press clips, to deposit receipts) and I monitor and read about people who inspire me and remind myself how human they are too.

You got the gear and the intelligence. Man up, even if you are a female.

My military friend may have had a valid point when he said that being an entrepreneur was such an admirable feat for the brave and courageous few.

I reminded him and the SEEC attendees that it’s all about the angle that you choose to look at the enemy and the prize.

Risk scares many, but to an entrepreneur it is the needed fuel for the greatest rewards.
Most think danger should be avoided, but to an entrepreneur it is a welcome and exciting adventure.
Being on your own appears to be such hard work and so difficult, not for an entrepreneur who chooses something they love to do.

As free Americans who live in a capitalist society the power to transform uncertainty into clarity is in our reach.

Entrepreneurs make your move.

By Karen Post, on March 16, 2012

Are you ready to fight for your personal brand?

Many brands on their top game suddenly find themselves in a truck full of brand trouble. A scandal, bad judgment, a legal mess, a tragic accident or the result of just taking your eye off the ball, the brand goes bad.

Beat up brands can recover.

I look at brands that have fought their way back from near folds and I’m always amazed at the resiliency and dedication I see. In my latest book, Brand Turnaround, I reveal the steps taken by persistent leaders who overcame major brand shake-ups. I call these seven key concepts Game Changers, and one of them is to not give up.

Seems like an easy enough concept, but how far are you really willing to go if your brand undergoes disastrous, brand-killing times? Do you have a plan? How can you ensure that you’ll persist? Can you handle the pressure and whatever hand you’re dealt—even if that means a trip to jail or a big fat market rejection?

People like Martha Stewart, Michael Vick and Arianna Huffington are proof of how to make the best of a bad situation. Without going into detail about all of their stories (you can find that in my new book, Brand Turnaround), they all have some common traits:

• Taking full responsibility for themselves
• Welcoming change and outside help
• Leveraging what they know
• Being completely honest and transparent
• Being resilient
• Employing a multi-touchpoint tool kit

Now put yourself in their shoes. Imagine you’ve somehow got mixed up with the wrong crowd and ended up making a bad judgment call that lands you in the nightly news. You got a DUI and this time you’re going to jail instead of attending your company’s annual retreat. Your business partners might bail on you, the public may be against you or your employees lose confidence in you—so it’s time to come up with a plan for yourself.

First you must understand failure isn’t permanent. It’s a temporary event unless you choose to stay there. Even if you’ve let a bunch of people down, including yourself, regain your composure and find your inner strength. Yes, fear, anger and shame may feel like an eternal zone, but you can put an end to it—pick up the pieces to move forward.

Whether you’re sent to jail, your brand’s reputation suffered from bad judgment calls or a long series of rejections take you out of the game, stop feeling sorry for yourself, get a grip and take focused actions to change your course from loser to a top brand that people want to buy and associate with.

If you are incarcerated you will have plenty of time to reflect and come up with your plan. If you are still operating, but in a big depressed funk, carve out significant amounts of alone time to reflect, shake off the past and map out your recovery.

Have faith, whether that means, reading, meditating or going into your personal spiritual zone. Then visualize where you want to be.

Reverting to old patterns and ways will keep you in the nightmare. Resiliency will return you to glory and make dreams possible.

While you’re away physically or mentally, don’t let your brand die. This might mean temporarily stepping down in your head role. It’s okay to hire a leader to fill in for you or to trust one of your partners to take the reins while you get your life sorted out. Do whatever is best for your future brand. Do remember that the longer you ponder the further you are from brand recovery.

Once you are back in the game, don’t be afraid to ask for help. Reach out to advisors, business connections or professional firms who can help you reinvent or polish up your brand and reestablish trust with your markets. Leverage community outreach opportunities like volunteering or doing public speaking that relates to your new image or lessons you learned from the bad events that can aid others.

Be honest once you’re back in the limelight. Admit to what you did and explain the steps you’re taking to continue to make yourself a better person and a respected brand—and avoid making the same mistake again. Self-deprecation and being able to laugh at yourself could also work in your favor.

Reengage with the public. Even if your former fan club isn’t as solid as it once was, people liked you/your brand for a reason. Invite them to be a part of your new life by interacting with them via social media and being transparent about your intentions.

Establish new relationships with positive people. You may have lost some partnerships due to your temporary set back, but it doesn’t mean that no one will ever want to partner with you again. In fact, you may find that other successful people have made similar mistakes. Connect with them for advice and strength.

Embrace change. Don’t let the past shape your current thoughts or actions. The past brought you brand- and life-damaging consequences, so if you want different results you must try different actions.

Leverage what you know and are passionate about. Most of the successful brands I’ve seen turnaround—especially personal brands—have aligned their core talents and what they love to do with their game plan forward.

And finally, don’t under estimate the power of visual communications. How you dress, what your marketing materials look like and the tools that best reflect the new you—the brand that has turned around—are critical.

This article is based on content from Karen Post’s latest book Brand Turnaround (McGraw-Hill 2011). This article focuses on personal brands, but the book covers a variety of brands from commercial and destination brands, to nonprofit brands.

By Karen Post, on February 12, 2012

This past week one of my favorite guys and myself celebrated a birthday. I’m happy to report that I’m the younger one. In fact, Abe Lincoln is 203.

For those of you who know me well know I’m not a holiday girl. Don’t get me wrong, I love to celebrate, I just believe that everyday you are above ground is a celebration and special, instead of making a big deal about the traditional Hallmark days.

As I added another year to my timeline this week, I reflected on some of the most meaningful threads that make up my fabric. I put together 52, and yes there is a reason for that number, I hope you enjoy.

These are not in order of priority.

1.) I used to think the number one factor in success was cash flow, this is a myth, it is self-confidence.

2.) Guilt, regret and worry are by far the most unproductive mind trips.

3.) More self-responsibility by everyone will improve the world. The government, your boss, your partner, your job, your clients and the next moron you encounter at the gas station can suck and impact a nice day. OK, what part of that situation can you control?

4.) Life is short. Live like it was your last day.

5.) I have over 10-deceased friend’s contact info in my iphone.

6.) Nobody or no thing can really make you happy.

7.) Peoples’ behavior, cash flow and things can definitely alter your mood.

8.) I can’t tolerate whiners, racists or people who don’t wear deodorant.

9.) Patience is not one of my virtues.

10.) Listening to music, playing tennis and winning are three of my top favorite past times.

11.) My all time favorite book is “ The Pocket Pema Chodrom”. 2nd favorite Brand Turnaround and a close tie StraightForward: Ways to live and lead.

12.) Hair color is by far one of the most important inventions in history.

13.) Unless you buy lottery tickets and win, delegation is a critical skill for success.

14.) If you give crappy instructions, you will get disappointing results.

15.) Awards are exciting, but the journey is where the riches are.

16.) Friends and relationships should add to your life. If they don’t, they are useless weights that should be dismissed.

17.) Design is really important. The elements of beauty, emotion and ease of experience make life better.

18.) If you don’t have a strong sense of humor, you won’t be strong in personal relationships.

19.) Spelling is important to many people. I’m not one of them.

20.) I wish dogs and other animals could talk.

21.) I wish some people would talk less.

22.) I hate mushrooms, phone trees (when you call for help hit #1 for this, hit #2 for that) and bureaucrats.

23.) Three of the biggest fashion crimes: men wearing too much jewelry, women wearing panty hose with sandals and long fingernails on both.

24.) There are way too many unproductive meetings held everyday.

25.) Thoughtful agendas and a meeting marshall can fix this.

26.) “Play up” in everything you do. This means hang with people and companies that are more accomplished than you and play sports with athletes who are better than you.

27.) Invest in you. Attend workshops, hire expert coaches and treat yourself often.

28.) Don’t always believe your mind. Sometimes it thinks up really stupid and damaging thoughts.

29.) Do follow your gut. It knows a lot more than you might expect.

30.) Appearance matters. Youthfulness, fitness, grooming, your teeth and wardrobe make a difference in business.

31.) Exercise is the best medication going. It sharpens your brain, provides more mental bandwidth and wards off evil stress.

32.) Self-promotion is not a bad thing. Anyone who tries to convince you otherwise is likely not too successful.

33.) The art of leverage is among the most important skills a successful person should master.

34.) No risk. No reward. Period.

35.) Bad fruit never gets better. You can fire clients, friends, spouses and brands. If they do not add to your happiness, get rid of them. NOW!

36.) Casting blame is often an action of a loser. Even train wrecks require willful passengers to pick the car, track and place it’s headed.

37.) Optimism is a virtue. I am an eternal optimist.

38.) The only person you can control or change is yourself.

39.) Don’t trust too soon. Don’t trust everybody and don’t harbor the past. But do file away any deceptive players in your experience cabinet.

40.) Market research has its place. However, it is not a crystal ball. Just ask Coke-Cola.

41.) You don’t have to like everyone. But you do need to respect everyone and their unique beliefs.

42.) When drinking wine or other adult libations cell phones, ipads and computers should not be present. In other words, communicating while under the influence of mind altering substances can come with risks.

43.) The past only matters if you choose to live there.

44.) Pole-vaulting to conclusions and writing the future can cause physical and mental anguish. Let life happen. Live in the present.

45.) Failure is the fastest way to success. And Failure is a temporary event.

46.) It’s never too late to start something, change something or be a better person.

47.) I like and enjoy breaking rules and I get annoyed by people who can’t go there.

48.) Often, I love acting my shoe size instead of my age. Playfulness, being spontaneous, independent and free to choose everything are a few of my driving values.

49.) I still don’t understand why our creators created cellulite, any moles or facial hair on women.

50.) My single greatest achievement: being a happy entrepreneur and controlling my destiny.

51.) You do not need to master everything. But what you do love doing—make it a masterpiece.

52.) Be the joy you want to experience everyday and life will never disappoint you.

By Karen Post, on February 8, 2012

Do you have the skills, mindset and traits to save a sinking brand, no matter how rough the seas get?

Branding guru, CEO, marketing director, head honcho, boss, manager, entrepreneur—whatever your title, one day you may be faced with an unexpected challenge. Lead with courage, you’ll likely turn it around. Manage with mediocrity, and your brand’s life may be very short.

Leading a brand turnaround is no easy role. If it were, there’d be fewer brand casualties.

It takes a special kind of person—one who can lead and battle through brand bumps, uncertainty and the stress that comes with unfortunate situations like product recalls, scandal and controversy.

Having spent close to 30 years sitting in on committee planning meetings and inside boardrooms, and observing brands from around the world, I’ve paid close attention to how leaders act and react during catastrophic storms. Some gasp for air and drown while others take charge and employ strategic change that accelerates their recovery.

Those who pull through display a high degree of focus, resiliency and a sense of urgency throughout the entire ordeal. They are also willing to try new and unproven methods to meet their goals. This style of leadership and set of traits are pivotal in turning around a brand in trouble.

In my new book Brand Turnaround, I studied over 75 brands that were in serious trouble. I looked at their paths back to recovery and the leadership characteristics that helped propel the charge forward. Common behaviors included being:

• Courageous – They don’t fear uncertainty.
• Resilient and tough – They fight while under fire.
• Candid – They are honest, no matter what.
• Charismatic – They empower, inspire and excite.
• Humble – They are innately modest and value others’ worth.
• Gracious – They appreciate all stakeholders.
• Creative – They use imagination to solve problems.
• Generous – They share the rewards.

To explain these attributes in context, let’s say you own a vegan restaurant whose brand is suddenly under scrutiny because it was discovered that one of your signature dishes does in fact contain an animal ingredient. Being a good leader, how would you deal with this?

1. Detach yourself without losing sight of lessons learned. Momentarily abandon your emotional connection to your brand, and look at the entire situation as an outsider might.

2. Focus on making things better while avoiding blame. Maybe it’s the vendor’s fault. You were told that the ingredients contained no animal products. Suddenly the vendor drops a bomb saying that their manufacturer realized there in fact was an animal ingredient in the food. Even if this is the case, don’t spend time pointing fingers. It will waste energy and make you look like you’re focusing more on blame than addressing the actual problem and committing to a solution.

3. Have a clear vision of the future that addresses the triple bottom line: finance, society and the environment. Your recovery plan can’t simply be to fix your menu. How will you do this? What can you do to cut costs through the process? How can you make a sincere attempt at not displeasing too many people involved? Will your solution harm the environment in any way?

4. Leverage your own strengths as well as those of your team. Maybe your Marketing Director is a calm, pleasant speaker, able to keep her cool under stress. If this is the case, you might want to have her be the brand spokesperson. If your General Manager is a customer-service specialist, consider assigning him the task of personally talking to patrons about the issue. Just because you’re the leader doesn’t mean the entire road to recovery has to be paved by you. You just need to be the one who leads the way.

5. Embrace new leadership tools including social media and digital communications. Whether or not you have a Facebook, Twitter, YouTube channel or blog, you may want to start one during the shake-up. Have a designated team member manage the platforms and interact directly with consumers to show that your brand cares. Create a video on YouTube to personally express your concern and apology.

6. Be willing to take risks and accept failing forward. If something doesn’t work, try a different route. The main thing is to persist no matter what, because you are the one in the driver’s seat.

7. Be willing to “launch and learn.” Trust your respect for research and confidence in what you think is right. Don’t second-guess yourself too much during this time. If your first thought is to create an apology video via YouTube and then offer all Facebook fans a coupon, go for it. Maybe your video gets negative reviews and the masses bash your sincerity or feel a coupon isn’t enough of a fix. Try something else.

8. Love the game and play to win. Leaders are passionate people. No matter how much stress the customers and media may cause you, stay true to yourself and remember why you took the leader role in the first place.

9. Be willing to mix, mingle and listen to all stakeholders. Have an open mind because you never know who might come up with a good solution. Maybe someone knows of a more trusting vendor or a better way to boost morale. Don’t close yourself off to anyone, even if they belittle you or threaten to cut ties with you. You may even end up seeing some relationships crumble during this tough time. Be accepting and respectful then move forward.

The road to recovery starts with you, so tap into all these leadership traits you possess. This article is based on content from Karen Post’s latest book Brand Turnaround (McGraw-Hill 2011).

About the author
Known by many as the Brand Diva^®, Karen Post is an international branding/marketing expert, professional speaker and author. She helps individuals; businesses and nonprofits around world succeed with powerful, distinct brands.

Karen has written two books: Brand Turnaround: How Brands Gone Bad Returned to Glory… and the 7 Game Changers that Made the Difference (available late 2011) and Brain Tattoos: Creating Unique Brands That Stick in Your Customers’ Minds. For more info on Karen and branding matters, visit the Branding Diva thank you page.

By Karen Post, on February 1, 2012

Signs are everywhere, unless you live on a zone-restricted island or in a cave, and even then there are signs. Maybe not the kind you order from Kinko’s, but there had to have been some sort of communication that was erected, posted or hung by someone with an intention to cause an action or a reaction.

I find signs interesting, sometimes confusing and often very enlightening. This week I was doing some cleaning in my office when I stumbled across some signs I saw this past year and shot photos of. Some made me laugh, some made me think, and others reminded me of the experience I had when I first encountered the sign.  In any case, I thought they were worth a blog post and decided to share some ideas on smart signing.

This one was shot in New York City. I like it because it’s direct and the shop owner’s loose and random art direction earned him quite a bit of publicity. It was even featured on CNN.

Another shot in New York City. This one looks as if it has the same budget range as the previous sign… maybe it’s the same sign designer .  A few good things here, resting areas are always a welcoming touch, plus they nicely integrated their website and Facebook page, a great way to stretch one’s marketing dollars or twenty five cents.

I bet I don’t even have to tell you where this one was shot. It’s a sad statement on how a bunch of criminal thugs can negatively brand a destination like Lagos, Nigeria. I do wonder how effective this sign was. Do bad guys read signs?

This sign was shot in Lewiston, New York just a few weeks a go. The interesting thing is it’s not a pet shop, but a gift shop. So are dogs behaving and people not so much?

I call this one a sign of retail friendship. How nice is it when the store Kohls helps a customer stay organized and make decisions.

I may be spending too much time in fitting rooms. Victoria’s Secret provides a gentle dose of Instant Self-esteem with their “I don’t care how much you weigh, you look hot in that thong anyway” dressing room message.

This last great sign I found while surfing the net. I really like it, because its simple and to the point.

All joking aside, signs connected to businesses are darn, critical touch points. Not only can they help direct buyers, or attract new customers, they are a reflection of your brand. If you are folksy and lighthearted, hand written, homemade signs can be ideal. But if you are upscale and elegant, don’t be using a crayon to scribble your message and wonder why your clients don’t think you are as chic as you do.

If your message is important, here are 5 tips for creating on brand and effective signage.

1) Use relevant type faces that are consistent with your positioning. A comic type face is not the best choice for a French fashion boutique, just like fancy wedding scrip doesn’t make a Western shop seem all that macho.

2) If you invest in a lit sign, maintain it. If the bulbs are out for 6 months, what kind of message does that send to your market. Not one of a well run operation.

3) The scale and kerning of letters (space between letters), and white space on the canvas are key design elements in conveying a professional image. Investing in some professional design help may be worth it.

4) What is your brand personality? If it’s silly, humor is great route to take to get people talking about your brand. If it’s hip and progressive consider materials that are as cool.

5) Audit your signs in the daytime and evening. Often prospects learn about businesses after hours.

For more on effective signage, view:
Outdoor advertising – effective tool? dangerous distraction?