By Karen Post, on February 14, 2012

In the spirit of love and affection as many celebrate Valentine’s Day, the day of awesome relationships, frisky friendships, risky affairs and just plain gushy lust, I thought it would be appropriate to mention the everyday occurrence of unavailable brands. You know the kind, the not so healthy, lots of issues, not worth the time and certainly not worth the loyalty—when company brands get so chilly, so unconnected and just straight up are not available to their paying customers who truly want to love them.

The sad fact is there are many brands who behave like this and then wonder why their customers cheat and defect to a younger or more loving competitor.

Here are the red flags to know when it may be time to start dating- I mean shopping around:

• You’ve got a problem and there is no phone number on their website.
• Or it takes way too long and way too much work to find it.
• Or a “contact us” form with no reply or at best a form reply that says: “we are very busy, we’ll try to get to you some day”.
• Or you call them and after 20 minutes in the phone tree jungle, you speak with a customer service rep by the name of Carol, who you can’t understand, and you know darn well no Carols’ live in that country.

It’s unfortunate there are not horse-mounted brand police that would issue costly citations when companies play like this. But then again, unhappy customers now have a voice with social media, word of mouth and on high traffic blogs, just ask Dell, Bank of America and Susan G. Komen Foundation.

Tonight at tennis I asked my buds who they thought were some of the worst offenders, the not available brands, here’s what I heard. Tazo Tea, the Starbuck’s company, Sam’s club, the Walmart Company, Skype and the Microsoft Company. I’m sure you’ve got your list too. It is a shame that these big brands would be so clueless to the basic concept that open communication is essential to keep a relationship red hot.

Smart brands who value relationships with their customers make it easy for them to talk and they listen.

A big kiss and hug to Apple, American Express and Southwest airlines.

How easy is it for your brand to be loved?

To learn about more brand bumps and how the got back on the saddle, view: Brand Turnaround.

By Karen Post, on February 1, 2012

Signs are everywhere, unless you live on a zone-restricted island or in a cave, and even then there are signs. Maybe not the kind you order from Kinko’s, but there had to have been some sort of communication that was erected, posted or hung by someone with an intention to cause an action or a reaction.

I find signs interesting, sometimes confusing and often very enlightening. This week I was doing some cleaning in my office when I stumbled across some signs I saw this past year and shot photos of. Some made me laugh, some made me think, and others reminded me of the experience I had when I first encountered the sign.  In any case, I thought they were worth a blog post and decided to share some ideas on smart signing.

This one was shot in New York City. I like it because it’s direct and the shop owner’s loose and random art direction earned him quite a bit of publicity. It was even featured on CNN.

Another shot in New York City. This one looks as if it has the same budget range as the previous sign… maybe it’s the same sign designer .  A few good things here, resting areas are always a welcoming touch, plus they nicely integrated their website and Facebook page, a great way to stretch one’s marketing dollars or twenty five cents.

I bet I don’t even have to tell you where this one was shot. It’s a sad statement on how a bunch of criminal thugs can negatively brand a destination like Lagos, Nigeria. I do wonder how effective this sign was. Do bad guys read signs?

This sign was shot in Lewiston, New York just a few weeks a go. The interesting thing is it’s not a pet shop, but a gift shop. So are dogs behaving and people not so much?

I call this one a sign of retail friendship. How nice is it when the store Kohls helps a customer stay organized and make decisions.

I may be spending too much time in fitting rooms. Victoria’s Secret provides a gentle dose of Instant Self-esteem with their “I don’t care how much you weigh, you look hot in that thong anyway” dressing room message.

This last great sign I found while surfing the net. I really like it, because its simple and to the point.

All joking aside, signs connected to businesses are darn, critical touch points. Not only can they help direct buyers, or attract new customers, they are a reflection of your brand. If you are folksy and lighthearted, hand written, homemade signs can be ideal. But if you are upscale and elegant, don’t be using a crayon to scribble your message and wonder why your clients don’t think you are as chic as you do.

If your message is important, here are 5 tips for creating on brand and effective signage.

1) Use relevant type faces that are consistent with your positioning. A comic type face is not the best choice for a French fashion boutique, just like fancy wedding scrip doesn’t make a Western shop seem all that macho.

2) If you invest in a lit sign, maintain it. If the bulbs are out for 6 months, what kind of message does that send to your market. Not one of a well run operation.

3) The scale and kerning of letters (space between letters), and white space on the canvas are key design elements in conveying a professional image. Investing in some professional design help may be worth it.

4) What is your brand personality? If it’s silly, humor is great route to take to get people talking about your brand. If it’s hip and progressive consider materials that are as cool.

5) Audit your signs in the daytime and evening. Often prospects learn about businesses after hours.

For more on effective signage, view:
Outdoor advertising – effective tool? dangerous distraction?

By Karen Post, on October 20, 2011

If better restaurant marketing and branding are on your radar screen, check out my first DIY niche site dedicated to restaurant owners and marketing folks. It’s called Restaurant Branding Roadmap and all new opt-ins to the community will receive a free report on 25 things restaurant customers think that they don’t tell you. This project is the first of our many sites addressing DIY small business needs with quality, experienced and affordable business expertise. Currently Restaurant Branding Roadmap host a blog, a Twitter presence, a Facebook page and soon a Linkedin group to provide restaurant marketing and branding articles, discussions and tools. In January we will launch a membership-based course that will cover: concept development, community building, publicity, social media, grand openings and much more. If you’ve got friends in the restaurant industry please help us spread the word.

For more on restaurant marketing/branding, view:
5 profit producing strategies for restaurants or any business.
If you want to be a standout restaurant brand – don’t do these 5 things.

By Karen Post, on October 10, 2011

Internet photo police are a real thing. I learned this lesson the expensive way last year. I received a formal letter from Getty Images citing that an image on my blog from 2007 was copyrighted and the image company had no record I paid for use of the photo. Apparently, big photo houses now have teams of professionals watching the web and also use special image tracking software to find illegal photo usage.

I immediately looked into their claim and found that the blog article and photo in question was posted by an intern who had worked for me. I was not aware that there was a violation as I trusted that the intern knew the rules of copyright protected images and usage.

The Getty representative explained that ultimately the company that is using the photo is responsible for fees on any copyrighted image. While the representative believed that I was not aware of the violation and that one of my employees posted the image, the fee of $800.00 was due regardless.

So I paid the bill and removed the image.

If you are using images in your blog, make sure they are copyright free or in fact you have paid the source to use them.

The Wall Street Journal ran a good story called “A Guide to Happy (and Legal) Tumblr-ing” about blogging, images and content usage. It’s worth reading as they share some excellent places to source all.

Here are two sources I use often.
iStock.com -Low cost, quality images (most images for low res and blog usage are under $10.00).
Picasa.com – Owned by Google offers many images for free usage in blogs (this is good source but takes more time to find good quality and free images).

Plus, don’t forget to tap your own creative work and shoot original photos when you can, there’s no cost, other than the camera. And if you shoot a killer image, just give yourself a bonus!

For more information on photo copyrights and to get free stock photography, view:
Stock.Xchge – Free stock photography

By Karen Post, on September 24, 2011

Every Saturday I salute someone or a group that deserves a little extra attention for his or her good deeds, achievements, creative solutions, witty comments or meaningful acts of customer love.

This week my hat goes off to Martin Lindstrom, one of my good friends and fellow marketing visionaries.  Martin and I met in 2003 via the Internet (not from match.com but from me reaching out and complimenting his writing), than later that year we hung out when he and I were both in New York City.

Martin is one of the smartest cats I know and he has been very successfully building a global brand for himself as a marketing and brand guru and bestselling author. If you’ve not read his works you should. They are all excellent resources combining research, case studies and creative forward thinking.

His new book Brandwashed: Tricks Companies Use to Manipulate our Minds and Persuade us to Buy is why he deserves an extra round of applause today. The book (with the forward written by film director and producer Morgan Spurlock) jumps out of the circle of what you should do with your brand to what is going on in the world of  “at all costs, get that consumer to buy”. Which was a bold move since he often works on the side of the consumer hunter.

Martin’s approach around his latest book is fresh, a bit shocking and very insightful, because as marketers we all have to continue to create, converse and captivate this brandwashed society. So to better understand what’s going on in the sandbox is a good thing.

I just received my Brandwashed book so this is not a review, but encouragement to grab a copy as I’ve never read a book Martin wrote that I did not love and learn from.

On a side note, while writing Brandwashed, Martin went on total brand detox. Which meant for one year he did not buy one new branded anything. He used what he had or consumed alternative non branded generic options. Phew, that alone needs a moment of special recognition.

Martin continues to push the envelope, the box and the marketing mindset to the edge challenging us all to better understand the world and the consuming residents who live here.

Congrats! Martin!

By Karen Post, on September 14, 2011

Social media continues to get lots of media coverage and buzz. Some, very well deserved and some is just a whole bunch of empty shoeboxes. Not good, because I love shoes!

Many of my blog readers and friends know that in 2009, after reading one tweet on a Saturday night at 11PM – and following up on it – this social connection turned into a million dollar consulting contract for me. I will forever love little blue birds!

I’ve also connected with and discovered some amazing professional resources through LinkedIn too. I love to find competent people that I can count on to help me do my work!

That’s all good, but as entrepreneurs and small or big businesses, can one count on meaningful results from social media? Like a concentrated 25-point social media blitz without investing any money, just time.

I’m curious too. So I’m going to conduct a test. We’ll call it the “25- point social media project”. This week my staff and I will leverage a two-part blog post article in 25 different ways through social media. In 2 week days we will report back the results. We will also track our time so you we can weigh out the investment to the return.

Here’s the test.
Join me, if you want to try this too and then we can compare results and lessons learned.

My blitz was geared around my new book, Brand Turnaround. I started by writing an article, which included excerpts from the book. The article was about brands gone bad and how they return to glory. The two-part series was called Branding and the Beast. So beyond the text, I had the book art and an image I bought from istock.com.

My 25-point social media blitz/how to promote your blog:

1. I tweeted about it, included a link to the blog post and a unique headline.
2. Posted a discussion about it on LinkedIn in my Brandturnaround group.
3. Found a popular LinkedIn discussion, made a comment and included the article link.
4. Posted a discussion in blogengage.
5. Posted on .docstoc with links to blog.
6. Turned it into a PowerPoint and posted it on Slideshare.
7. I utilized pinging services.  By pinging the blog post I let search engines know I just updated my blog.
8. I posted it on Facebook with a different headline (because the blog autofeeds to my Facebook author page).
9. I bookmarked the post on Reddit.
10. I bookmarked the post on StumbleUpon and grew my stumble followers.
11. Bookmarked the post on Delicious.
12. Created a saved search for Twitter based on the blog’s keywords, replied to those tweeting the keywords with a comment and a link to my blog.
13. I bookmarked the post to Digg.
14. I found a high traffic site, TalentZoo, where they invite guest bloggers to submit stories.
15. I submitted it to technorati.
16. I wrote another discussion about it and posted a question on another LinkedIn group.
17. I bookmarked the post to Blinklist.
18. I posted it on Bizsugar, so readers could vote on it.
19. I added my blog to Ping-o-Matic – it updates different search engines that your blog has updated.
20. I produced a 3 minute video on the book Brand Turnaround, posted it on YouTube, Vimeo and then promoted it in Twitter, Linkedin and on my Author Facebook page.
21. I posted my blog on blokube – a social voting site dedicated to professionals in blogging.
22. I added 5 linkbacks within my blog to other blogs in my niche.
23. I commented on 5 other blogs in my niche, with links back to my blog.
24. Started a discussion on Google Groups.
25. I posted an article on EzineArticles.com with a byline link to my blog.

and be sure to use a URL tracking system for every single URL you create, which tracks the effectiveness of your links.

We are off to the research laboratory and we’ll let you know our results.

For more on social media tips, view:
If you are going to tweet, why not make it really sweet.

By Karen Post, on September 14, 2011

Are you looking for a little soft billboard buzz for your business or favorite project? Why not try a custom skin from a very awesome company in Seattle called Schtickers. They print peel-on-peel-off skins for laptops, ipads, phones and ipods.

Order from their designs or send them your custom art to promote your brand. I just ordered three for the Brand Turnaround book marketing team. They are not expensive, under $50, and they ship in two days. This is a great way to stir up some great (word of mouth) conversation at your favorite coffee shop. Here’s  Lauren at Nola’s on Platt Street in Tampa.

If that’s not cool enough, they also make peel off wall skins in a bunch of fun designs. Here’s an instant blackboard to capture your big ideas.

The product is fun and flexible. They are great gifts too. Plus, their customer service is top shelf and if you have questions, you can talk to real live person like Leslie, the founder of Schtickers.

By Karen Post, on August 25, 2011

This week Lauren, my marketing coordinator, and I were in New York City – to say our trip was amazing would be an understatement. We enjoyed a perfect balance of business learning and connecting with new interesting people, hospitality highs and a little drama from Mother Nature.

The mission of our trip was to film a promotional video for my new book, Brand Turnaround, meet with McGraw-Hill’s marketing team to finalize book promotional plans and to experience the wonders of New York City. Mission accomplished, we did it all and more.

The Earthquake
The most dramatic moment of the trip must go to the Earthquake. I’m sure you heard about it, well we experienced it. We were at McGraw-Hill on the 42nd floor filming a video trailer for the book and suddenly the floor moved, the building swayed and we all felt a bit drunk without any wine. Even though it was a small rumble compared to what the West Coast feels on a regular basis, because it was so out of the norm for NYC, it was freaky and scary. Then an intercom voice announced what we all thought, it was an earthquake and to stay calm and stay tuned for additional information.

So since we were women on a mission, we went back to work, trying to get a good voice and visual take in before the announcer blared more warnings or updates.

Lesson #1:
Dwelling on an earthquake accomplishes nothing, soothing your nerves after a little high rise building rumble with shopping and retail research does wonders.

So after filming for a three-minute book promo, we had an excellent meeting with the McGraw-Hill marketing team. The book launch is going to be grand and memorable. We brain stormed on publicity and joint venture and Lauren and I showed off some of the book’s brand new promo tools, like our laptop skins, new website and blog, Brand Turnaround Tee shirts and even our custom Brand Turnaround bling that the marketing team will be sporting. Then we hit the streets to do our part for Manhattan’s local economy (buy stuff) and find idea inspiration.

Shopping is one of the best forms of market research any brander or business owner can do. Even if your business is not retail, when you shop ask questions, take pictures, look at the brand touch points like signage, packaging and décor and when you see something cool, ask yourself: How can I apply this concept to my brand or one of my clients?

The Eggs.
We ended up on Fifth Avenue and were smitten by Louis Vuitton‘s ultra fabulous windows display. The theme was Ostrich, eggs and LV’s best merchandise. The compelling idea was the big bird, he or she was huge, seemed at least 10 feet tall and extended from one window to the next. The head was in one window, the bird feet were in another and in others there were equally as mammoth bird eggs and all were dazzled with serious accessories. The split window look was not only creative, but engaged the viewer to follow the story in every window, instead of just stopping at one window and seeing one collection of their offering.

To see more shots go to Fashion Magazine

Lesson #2:
Merchandising is a critical tactic that builds brands. Whether you are a retailer with public window displays or a law firm with window boxes in an office lobby, these touch points are excellent opportunities to tell stories and should not be forgotten. And dividing something up, like they did with the bird, was an interesting way to present something, especially if it’s an unusual approach.

Is there a merchandising opportunity in your brand experience that can further express who you are?

The elevator attendants
We stayed at the Pierre Hotel, booked through American Express Travel. AMEX offers some very well-priced luxury travel deals with generous perks, like: stay three days, pay for two plus get breakfast everyday for two and $100 to spend anywhere in the hotel.

The property is almost one hundred years austere and elegant. The five-star everything from service, to ambiance, to food and beverage to gigantic fresh flowers was opulent. Part of their luxury brand was the attention to detail and the preservation of classic hotelier traditions. Every time you entered an elevator bank, a pleasant, professional staffer greeted you, smiled and made you feel like the most important guest in the hotel., pushed the floor button you needed and wished you a lovely day.

Lesson #3:
There was no heavy door to swing shut or any tricky floor buttons to push on these elevators, the attendants were there to deliver on the Pierre’s brand promise: the best of the best with impeccable white glove service.

What small touch can you add to your brand that reaffirms your brand essence? A brand essence is a brand’s DNA, it’s why you are here, how you are different, what your personality is and what you promise to deliver.

Got to run. Look for these topics in the next few days.

• How to brand-extend and not brand-dilute from Top Restaurateur Daniel Boulud
• Sampling trends and merchandising from hip, new Indian fare restaurant Junoon
• Video branding ideas from a super cool, online entrepreneurial TV by an insurance company
• What you can learn from a one scene Off-Broadway-production and apply to marketing
• Networking in NYC, it’s really such a small world
• A Book Review on Army of Entrepreneurs by Jennifer Prosek

Till next time, Brand on!

By Karen Post, on April 23, 2011

Did you know, that as of this month, there are over 156 million public blogs in existence? And with that type of competition growing everyday, is the effort worth the prize? What makes a blog a rewarding a home run? and are you still wondering how to attract more visitors to your blog?

We are too.

I did some research regarding this matter and there’s a lot of opinion on the subject. Some say sell advertising, some say to blog every day, some say to not write more than 200 words so the audience doesn’t get bored, others suggest tightly niche your content and others say wake up the dead with extreme controversy.

I do agree with them all, most importantly I believe that businesses need to write stuff that people actually want to read!

Before you start writing, ask yourself who the target audience is and what the do they really care about. Also ask your self these questions:

1. Why do you write your blog? To make money, to serve as marketing tool?
2. Have you clearly identified 3 other highly read blogs in your topic?
3. Can you see their magic formula? Is meaningful content – are they a rock star, have a book and/or a national expert?
4. How is traffic being driven to their site? This takes some digging, but it’s important.
5. Does your niche topic have a big enough audience to tap?
6. Have you looked at Google analytics to see what you have written in the past that really drew readers?
7. Does your content provide pragmatic advice? Is the writing original and thought provoking, Is it entertaining, or is it just sucking up your time and you should be doing something else?

If you answered NO to any of these questions, stop writing, talk a walk, read a book and start again.

Be useful. Be unique. Be engaging.

How do these blogs do it?
HuffingtonPost – 35,000,000 estimated unique monthly visitors.
TMZ – 17,000,000 estimated unique monthly visitors.
engadget – 11,500,000 estimated unique monthly visitors.

For more blogging tips, view: 10-steps to making writing your blog easier.

By Karen Post, on April 8, 2011

HeyWire, the new Facebook app for texting in one place, may be the perfect option for you.

HeyWire, a service that has been offering free SMS (short message service) and recently partnered with Twitter to develop HeyTweet, is now debuting it’s Facebook application that allows users to send both texts and tweets from a cell phone (while using Facebook, of course).

HeyTweet is free, available in multiple languages and offers free local and international text messaging from a phone number. The reason why this service is so compelling is because when users normally send a tweet though SMS text, charges would incur. But with HeyTweet, a tweet through this service has lower carrier fees internationally. As of this month, 2 million tweets have been sent around the world via HeyTweets. If you are a business owner who is Twitter obsessed, this might be exactly what you’ve been looking for – no more high priced texts and messages to people internationally. Want a convenient way to send one message out to friends via text, Facebook Chat, Google Talk and Twitter all at the same time? They can do that too.

Here’s how it works with Facebook.
Similar to other free texting apps, HeyWire users are given a phone number to send and receive unlimited texts with friends and family worldwide. Users can send messages via HeyWire Facebook App or the HeyWire applications for iOS (iOS is the Operating System on an iPhone, iPod Touch or iPad. It’s the “thing” that makes your device run) and Android devices. Texting conversations will follow you, as a user, from the HeyWire Facebook App to your smartphone application or tablet and vice versa. This app is the only Social Messaging Hub designed specifically for Facebook users. Do a lot of business via Facebook? Now you can run your business directly from your phone.

But, unlike HeyTweet, this new Facebook/HeyWire partnership comes with a small price. It’s about $2.00, or 20 credits in Facebook dollars, a month for unlimited texts on any device, anywhere.

Want to see if texting right for your business? Check out this powerpoint by Mobile Marketer.

Will you be using these applications, or will you be continue to message your family and friends with old fashion way?

Do you use texting to market your business?

Let us know!